Thank you for choosing our wooden wall mount shelf. We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with the product you purchased, our refund terms are as follows:
Refund application period
You can apply for a refund within 14 days after receiving the product. Please ensure that the product is in its original packaging and has not been used or damaged.
Application process
If you wish to apply for a refund, please log in to your account through our official website, find the order details, and fill in the refund application form. We will process your request as soon as possible and refund you after confirming that you meet the conditions.
Refund conditions
Refunds are only applicable to products with quality problems, defects or wrong shipments.
If you apply for a refund for personal reasons (such as dislike, color mismatch, etc.), please ensure that the product is unused and in its original packaging.
Shipping policy
If the return is caused by quality problems, the shipping cost will be borne by us.
For returns due to personal reasons, the return shipping cost shall be borne by the customer.
Refund method
The refund will be returned to your original payment method, such as credit card payment will be refunded to the card account. The refund processing time is 3-7 working days after the application is confirmed. The specific time may vary depending on the bank’s processing speed.
Contact Customer Service
If you have any questions during the refund application process, please feel free to contact our customer service team and we will be happy to answer you.
Thank you for your support and understanding. We look forward to continuing to provide you with quality products and services!