FAQ

Product Quality Assurance
We promise that all wooden wall-mounted shelves are made of high-quality natural wood and are strictly quality tested to ensure their durability and safety. If there are quality problems with the products you received, please contact our customer service team within 7 days after receiving the goods, and we will provide you with return and exchange services.

Return and Exchange Policy
If you are not satisfied with the purchased product, you can apply for a return or exchange within 14 days after receiving the goods. Please ensure that the product is unused and in its original packaging. The shipping cost is borne by the customer, and the return and exchange application must be submitted through our official website.

Delivery Information
We provide nationwide delivery services. The order processing time is 2 working days, and the specific delivery time depends on your address and the selected delivery method. Please note that the delivery time may be delayed during holidays or special circumstances.

Payment Methods
We support a variety of payment methods, including credit cards, debit cards and third-party payment platforms. All payments are processed through secure encryption to ensure the security of your transactions.

Use and Maintenance
We recommend that you follow the included installation instructions when installing the wooden wall mount and ensure that it is installed correctly according to the instructions to ensure its stability and safety. In order to maintain the best condition of the wood, it is recommended to clean it regularly and avoid prolonged contact with moisture and heat.

Customer Service
If you have any questions or need help during the shopping process, please feel free to contact our customer service team. We will wholeheartedly provide you with support and ensure a satisfactory shopping experience.

Thank you for choosing our wooden wall mount, we look forward to providing you with quality products and services!